Try these steps before contacting support.

Upload Is Stuck or Failed

• Check your internet connection
• Refresh and retry the upload
• Try a different browser or device

Processing Is Taking Too Long

• Large videos take more time
• Processing may be delayed during peak usage
• Check back later before contacting support

I Can’t Find My Highlights

• Make sure processing is complete
• Check the correct upload
• Refresh the app or page

Video Won’t Play

• Refresh the page
• Check your internet connection
• Try a different browser